Warranty Query
Viskou ensures that all products from us are of the genuine brand and quality. We warrant maintaince for products defects through RMA. If you have any problems with your products, do contact us. Viskou provides maintainance service for products that have not exceeded after sales warranty period.
Free warranty items:
During the warranty period, Viskou’s warranty only covers defects caused by normal use and logistics damage, quality problems, etc.
Free warranty exclusions：
1. The products has exceeded the warranty period.
2. Damage caused by unauthorized disassembly, modification and any other human factors.
3. Damage caused by natural disasters such as impact, fire, lightning, flooding or human negligence.
4. Damage caused by improper operation to equipment shells, power supplies, etc. during use.
Warranty Period
The warranty period for all brands and categories are shown in the tables below, and it starts from the delivery date of the original order.
Warranty Procedure
1. All stock models can be exchanged within 7 days as long as the product packaging has not been opened, product is unactivated and unused with all the accessories intact.
2. For exchanged orders, a 2-step process known as the "The exchange process" will be initiated, products will be subjected to technical and procurement testings before they can be accepted as a exchange.
3. Products exceeding the 7 days requirement will not be accepted for exchange.
4. The warranty period for some products can be extended, the order of warranty extension must be stated in the order remarks.
5. Warranty extension can only be granted after the sales has initiated the extension application process. If no extension application has been initiated, the technician has the right to refuse any warranty extension.
Hikvision Products
|
Hikvision |
Products |
Warranty Period |
|---|---|---|
|
DVRs |
DS-70/71/72/73/78/79 Series |
24 months |
|
DS-89/90/91/92 Series |
24 months |
|
|
NVRs |
DS-71/76/77 Series |
24 months |
|
DS-86/96 Series |
24 months |
|
|
IPCs |
1-Line Network Cameras |
12 months |
|
2-Line Network Cameras |
24 months |
|
|
3/4/5/6/7/8-Line Network Cameras |
24 months |
|
|
Analog Cameras |
DS-2CE Series |
12 months |
|
Encoders/Decoders |
IP Module /60/61/63/64/65/66/67 Series |
12 Months |
|
PTZs |
DF/AF Series |
24 months |
|
DE/AE Series |
24 months |
|
|
PTZ Position |
24 months |
|
|
Anti-corrosion/Anti-explosion |
24 months |
|
|
Thermal |
Thermal camera (except the detector) |
24 months |
|
Portable Terminals |
PVR system |
24 months |
|
Portable speed dome |
24 months |
|
|
Body camera |
24 months |
|
|
Others |
24 months |
|
|
Access Control Terminals |
Access Controller |
24 months |
|
Access Control Terminal |
24 months |
|
|
Card Reader |
24 months |
|
|
Card Issuer/Card enrolment station |
24 months |
|
|
Turnstile |
12 months |
|
|
Intercoms |
Video Intercoms |
24 months |
|
Alarms |
Hikvision Wired Panels |
24 months |
|
Hikvision Wireless Panels |
24 months |
|
|
Hikvision Wireless Panel Kits |
24 months |
|
|
Hikvision Accessories |
24 months |
|
|
Emergency Alarm |
24 months |
|
|
Perimeter Protection |
24 months |
|
|
Hikvision Wired Detectors |
24 months |
|
|
Hikvision Wireless Detectors |
24 months |
Utepo Products
|
Product |
Series |
Model |
Warranty Period (Years) |
|---|---|---|---|
|
Video Transceiver |
|
UTP101P-HD |
1 |
|
UTP101P-HD2 |
1 |
||
|
UTP101P-HD6 |
1 |
||
|
UTP104P-HD |
1 |
||
|
UTP116P-HD |
1 |
||
|
UTP101PV-HD12 |
1 |
||
|
UTP108PV-HD2 |
1 |
||
|
UTP116PV-HD2 |
1 |
||
|
UTP101AR-HD2 |
1 |
||
|
Switch |
Economic P series |
SF5P-HM |
1 |
|
SF6P-HM |
1 |
||
|
SF9P-HM |
1 |
||
|
SF10P-HM |
1 |
||
|
SF18P-LM |
1 |
||
|
SF26P-LM |
1 |
||
|
SG5-M |
1 |
||
|
SG8-M |
1 |
||
|
SG16-M |
1 |
||
|
SG24-M |
1 |
||
|
Commercial 1&3 series |
UTP3-SW0401-TP60 |
1 |
|
|
UTP3-SW04-TP60 |
1 |
||
|
UTP3-GSW0401-TP60 |
1 |
||
|
UTP3-GSW04-TP60 |
1 |
||
|
UTP1-SW0801-TP120 |
1 |
||
|
UTP3-SW08-TP120 |
1 |
||
|
UTP3-SW08-TP120-A1 |
1 |
||
|
UTP3-GSW0802-TP120 |
1 |
||
|
UTP3-GSW0802-TSP120 |
1 |
||
|
UTP3-GSW0802S-MTP150 |
1 |
||
|
UTP3-GSW1604S-MTP250 |
1 |
||
|
UTP3-GSW2404S-MTP250 |
1 |
||
|
UTP1-SW1602TS-POE |
1 |
||
|
UTP1-SW16-TP300 |
1 |
||
|
UTP1-SW2402TS-POE |
1 |
||
|
UTP1-SW24-TP420 |
1 |
||
|
UTP3-GSW1604TS-P200 |
1 |
||
|
UTP3-GSW2404TS-P420 |
1 |
||
|
Premium 7 series |
UTP7202GE-POE |
2 |
|
|
UTP7204E-POE-A1 |
2 |
||
|
UTP7204E-A1 |
2 |
||
|
UTP7204GE-HPOE |
2 |
||
|
UTP7204GE |
2 |
||
|
UTP7204GE-PD |
2 |
||
|
UTP7208E-POE-A1 |
2 |
||
|
UTP7208E-A1 |
2 |
||
|
UTP7208GE-POE |
2 |
||
|
UTP7216E-POE-L2 |
2 |
||
|
UTP7224E-POE-L2 |
2 |
||
|
UTP7304GE-POE |
2 |
||
|
UTP7304GE |
2 |
||
|
UTP7308GE-POE |
2 |
||
|
UTP7308GE |
2 |
||
|
UTP7308GE-BTPOE |
2 |
||
|
UTP7516GE-POE-4GF |
2 |
||
|
UTP7524GE-POE-4GF |
2 |
||
|
UTP7524GE-MX |
2 |
||
|
UTP7524GE-M8F |
2 |
||
|
UTP7524GE-M8T |
2 |
||
|
UTP7524GE-8GF16GT |
2 |
||
|
UTP7524GE-16GF8GT |
2 |
||
|
UTP7608GE-POE-IE |
2 |
||
|
UTP7616GE-POE-IE |
2 |
||
|
UTP7624GE-POE-L3 |
2 |
||
|
UTP7624GE-L3 |
2 |
||
|
UTP7624GS-L3 |
2 |
||
|
UTP7724GE-L3 |
2 |
||
|
UTP7748GE-L3 |
2 |
||
|
Extender |
Ethernet Coaxial Fiber |
UTP7301EPOC |
1 |
|
UTP7301EOC |
1 |
||
|
UOF7201GE |
1 |
||
|
UTP7201ER-POE |
1 |
||
|
UTP7201GR-BTPOE60 |
1 |
||
|
UTP7202GR-BTPOE60 |
1 |
||
|
UTP7201GR-BTPOE90 |
1 |
||
|
UTP7202GR-BTPOE90 |
1 |
||
|
Injector and Splitter |
|
UTP7201GE-PSE30 |
1 |
|
UTP7201GE-PSE60 |
1 |
||
|
UTP7201GE-MS60 |
1 |
||
|
UTP7201GE-PSE95 |
1 |
||
|
UTP7201GE-PD25 |
1 |
||
|
Surge protector |
|
USP201E |
1 |
|
USP201GE-POE |
1 |
||
|
USP201V |
1 |
||
|
Wireless bridge |
|
CP2-300 |
1 |
|
CP5-450 |
1 |
||
|
CP5-900 |
1 |
||
|
Power Adapter |
|
Original adapter with switch |
Same as the switch |
|
MW adapter |
Depend on MW RMA policy |
Door Access Accessories
|
Product |
Warranty Period (Months) |
|---|---|
|
ACM-Y806-7A(battery backup 12V 7 A) |
6 Months |
|
ACM-Y280-5Bolts (Surface mounted magnetic lock) |
6 Months |
|
ACM-Y280U (U Bracket) |
6 Months |
|
ACM-Y280ZL (ZL Bracket) |
6 Months |
|
ACM-Y806-3A（Backup Power Supply 12V 3A） |
6 Months |
|
ACM-Y806-5A（Backup Power Supply 12V 5A） |
6 Months |
|
ACM-K1（Plastic Press Exit Button) |
6 Months |
|
ACM-K2B (No touch Door Realese Exit Button) |
6 Months |
|
ACM-K3R (Emergency break glass) |
6 Months |
|
ACM-K8 （Key Switch with Stainless Steel） |
6 Months |
|
VIS-AS38 door contact（Pair） |
6 Months |
|
VIS-KD22 （Door Bell 12V） |
6 Months |
Server Racks & Cabinets
|
Product |
Warranty Period (Years) |
|
Wall mount cabinet |
3 years |
|
Floor standing server rack |
3 years |
|
Other metal accessories |
3 years |
|
fan/PDU |
0.5 year |
Others
|
Product Category |
Warranty Description |
|
Sandisk |
7-10 years depending on the product |
|
Monitor |
3 Years on-site warranty |
|
Hard Disk |
Purple – 3 Years |
|
Cable Tester |
6 Months |
|
IPC Tester |
1 Year |
|
MW Power Supply |
6 Months |
|
COTT-QD20S |
6 Months |
|
UPS |
UPS – 2 Years |
